Our top priority at IUS is client satisfaction and we are continuously working to that end to improve the quality of the services we provide. Where people work, however, mistakes can be made and that can lead to misunderstandings. If you are not satisfied with a member of our staff, with one of our services or with any other aspect of our organization, please let us know as soon as possible. We are committed to taking your comments seriously and if need be we shall seek a mutually acceptable solution.
You can download the leaflet on our complaints procedure as well as the complaints form and whistleblower procedure here.
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